Frequently Asked Questions

Haven't resolved your problem after trying the following methods? Feel free to contact us via Email:

1. It is annoying that I need to register the program every time when I open it.

Right-click the program and choose "Run as administrator" to open PDFMate PDF Converter Pro. Click the inverted triangle button on the upper right and choose “Register” Through the drop-down menu, there will be a registration popup dialog. You can input the license code. The registration dialogue box will not pop up in this case.

Once your order has been validated, our system will automatically send the registration info to your e-mail within 2 hours. If you didn't receive it within 2 hours, please check the SPAM or Junk folder. If you didn't receive it within 12 hours, please contact us via email ( for further help; we will respond in 24 hours.

Both PDF to Word Converter and PDF Converter Pro. provide a free trial version, and we suggest you try it before you purchase the license. If you realize you purchased the wrong product, please purchase the correct product first and contact us to refund your incorrect order within the refund period.

Yes. All the PDF tools of PDFMate are compatible with Windows 10, 8, 7, Vista and Windows XP.

All updates are free. You can update your PDFMate programs whenever there is a new version available.

To check if you are running the latest version, click the Help menu in the program interface, and then click "About" for New Versions.

To know the past versions of Free PDF Converter, please check version history here.

To know the past versions of Free PDF Merger, please check version history here.

In the trial version of PDFMate PDF Converter professional, only the first three pages of each PDF file can be converted to Word(*.docx) document.

We constantly make major or minor updates to PDFMate Free PDF software with improvements based on the feedback from our users. If the current version can help you out efficently, you can ignore the updates and continue to use it. Downloading setup program of large file size could be time-consuming, anyway.

First of all, please check if you are allowed to install PDFMate programs on your computer.

Secondly, please check if the setup of PDFMate was mistakenly blocked by your anti-virus software. If yes, please turn off the anti-virus program during the installation process.

Last, please check if the setup file is broken during the downloading. If yes, please download it again from our website.

So far, PDFMate PDF tools include Windows Free PDF Converter, PDF Converter Professional, Mac PDF Converter and Free PDF Merger. The professional and mac version of PDF Converters are able to convert PDF to Microsoft Office Word 2007 format; Free PDF Merger supports mergeing multiple PDF/images file to single PDF, encrypt and output PDF with flexible printing layout.

In the near future, we would add lots of more fantastic functions, such as converting PDF to Excel and Powerpoint documents, and even direct editing PDF files.

Please set Control Panel\Appearance and Personalization\Display back to standard 100% or 125% to have a try.

Symbol "/" is the key to split single PDF to Multiple Files. For more details, please refer to Break a PDF into Parts or Split Single PDF to Multiple Files.

Click the word “All” in the “Selected Pages” column. There will be an inverted triangle on the right. Click the inverted triangle and choose “Example: 1,3,5-9/12-16”. Input the pages or page range you want to extract.

Click button “OFF” on the top to open the Merger and then click "Merge" on the bottom right. For detailed tutorial, please refer to How to Extract and Merge PDF Pages.

Click “Advanced Settings” on the upper right. There will be a pop-up window which allows you to set password for your target PDF file. For detailed tutorial, please refer to How to Password Protect a PDF File.