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Important Notice Regarding Domain Clarification
We have recently become aware that some third-party websites are using the PDFMate name in a misleading manner, which has caused confusion for certain users.
These websites may promote low-cost, pay-per-use online conversion services. However, PDFMate does not provide online pay-per-use conversion services, and we do not process payments through such websites.
Please note that PDFMate operates exclusively through our official website: https://www.pdfmate.com
All PDFMate products and payments are available only via our official site or authorized partners.
We do not operate or manage services under pdfmate.co or other similar domains.
We have received reports from users who experienced unexpected charges after using unrelated websites with similar names. If you believe you may have been affected, we recommend taking the following steps:
- Contact your bank or card issuer promptly to report the charge and request further guidance.
- Follow your bank’s advice regarding card security to prevent additional charges.
- Review your browser history and payment records to confirm the website where the transaction occurred.
We appreciate your understanding and encourage users to always verify the website domain before entering any payment information.
Frequently Asked Questions
Got a question? We've got answers. If you have some other questions, contact us via support@pdfmate.com.
Is this a secure site for purchases?
The online ordering is 100% secure! All data exchanged during the payment process is SSL-secured. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption. We leave nothing to chance when it comes to security.
What is the next step after purchase?
You will receive an email with the Email address and registration code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.
Can I change or cancel my order?
Please contact us with the order ID of the product you have purchased to change or cancel your order.
To cancel your order, please refer to our Refund Policy