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FAQs

Frequently Asked Questions


Got a question? We've got answers. If you have some other questions, contact us via support@pdfmate.com.

Is this a secure site for purchases?

The online ordering is 100% secure! All data exchanged during the payment process is SSL-secured. Our servers support SSL Version 3 and 168-bit Triple DES encryption, and the RSA module and SSL sessions feature 1024-bit encryption. We leave nothing to chance when it comes to security.

What is the next step after purchase?

You will receive an email with the Email address and registration code shortly. Please check your inbox a while later. If you do not receive your code after several hours, please check your spam filtering in case our registration email gets marked as spam and sorted into a "Spam" folder or deleted.

Can I change or cancel my order?

Please contact us with the order ID of the product you have purchased to change or cancel your order.

To cancel your order, please refer to our Refund Policy