We have recently become aware that some third-party websites are misusing the PDFMate name in a way that may mislead users and cause confusion regarding payments.
We take this matter very seriously and would like to clarify the situation to protect our users and our brand.
Our Official Website
Please note that PDFMate operates only one official website: https://www.pdfmate.com
We do not operate any other domains (such as “.co” or similar variations), and we do not authorize any third-party websites to offer services, collect payments, or process transactions under the PDFMate name.
Important Clarification About Online Charges
PDFMate does not provide low-cost trial-based online services that automatically convert into subscriptions after a short period of time.
We do not use pricing models that begin with a very small trial fee (such as nominal or symbolic amounts) followed by automatic high-value charges days later.
We also do not enroll users into subscriptions through unclear, hidden, or misleading payment flows.
We have received reports from users who experienced unauthorized or unexpected charges after using third-party websites that appear similar to our brand. In some cases, the merchant name shown on bank or card statements may include the word “pdfmate” or similar wording, which can lead users to believe the charge originated from us.
We confirm that these charges are not associated with PDFMate or our official products. The reported charge amount does not correspond to any pricing or billing model used by PDFMate.
What to Do If You Notice an Unauthorized Charge
If you believe you have been affected by this issue, we recommend taking the following steps as soon as possible:
- Contact your bank or card issuer immediately. Report the transaction as unauthorized and request a refund or chargeback.
- Follow your bank’s guidance. This may include blocking or replacing the affected card to prevent further charges.
- Review your browser history and payment records. This may help identify the website where the charge originated.
Our Ongoing Actions
We are actively taking steps to address this issue, including:
- Investigating the misuse of our brand name.
- Working with relevant service providers and platforms.
- Publishing this clarification to prevent further user confusion.
Our priority is to protect users and ensure transparency.
Need Help?
If you have questions or are unsure whether a charge is related to PDFMate, please feel free to contact our support team at support@pdfmate.com.
We appreciate your understanding and thank you for helping us maintain a safe and trustworthy environment.